sonnen Human Rights Line
Welcome!
You can use this reporting system to report misconduct that leads to a violation of human rights or environmental due diligence obligations. Thank you very much for your cooperation.
Rules of Procedure
The sonnen Human Rights Line is open to all persons for complaints relating to violations of applicable laws, the policy statement of sonnen Holding GmbH on its human rights strategy or other guidelines. Complaints can be made anonymously or by providing contact details. Once the report has been received in the reporting system, the person submitting the report will receive confirmation by email. The report is processed by a responsible employee. The people entrusted with carrying out the procedure are required to act impartially. They are independent, obliged to maintain confidentiality and are not bound by instructions. If necessary, other departments and people will also be involved in processing the incident if the circumstances require this.
The complaints procedure has been designed in such a way that the identity of the reporting person is kept confidential and there is effective protection against discrimination or punishment because of a complaint. sonnen attaches great importance to maintaining the confidentiality of those reporting and seeks to prevent discrimination or punishment because of a complaint.
Our policy statement on sonnen's human rights strategy can be found here.
Submit a report
If you do not want to use the reporting system, you can alternatively contact us:
- by an email to humanrights@sonnen.de.
- by a letter to sonnen Holding, Human Rights, Am Riedbach 1, 87499 Wildpoldsried, Germany.
- via the Shell Global Helpline.
Shell Global Helpline
The Shell Global Helpline allows employees and stakeholders to raise concerns and report instances of potential non-compliance with our values and principles.
To ensure we are aware of and responding to all such suspected violations, the Shell Business Integrity Department bundles and manages the Shell Helpline for sonnen and retains NAVEX Global, an independent firm, to receive, via Internet and telephone lines, information, and complaints regarding possible violation of laws, regulations, the Shell Code of Conduct and the SGBP.
Reports received via the Shell Helpline will be passed to authorized persons within sonnen and be dealt with in a professional and confidential manner. Reporters will be asked to provide their identity to enable your query or concern to be handled most effectively, but anonymous reports will be accepted. The Helpline is available to customers, suppliers, partners, advisors, and employees of Shell.
What is the Shell Global Helpline?
The Global Helpline enables Shell employees and others to raise concerns or dilemmas, or to seek advice on a matter related to compliance with the law and our business principles (SGBP) and Code of Conduct, in full confidence and without fear of retaliation.
Who can use the Global Helpline?
The Global Helpline is for all employees and contract staff in Shell and for third parties with whom Shell has a business relationship (such as customers, suppliers, agents) if they observe wrongdoing by a Shell company or employee.
The Global Helpline as well as further background information can be found via the following link: https://www.shell.com/about-us/our-values/shell-global-helpline.html
Please note that this facility is not for customer service complaints or enquiries.
Accessibility Information
sonnen Holding GmbH is committed to making its digital offerings accessible to all. This applies in particular to the sonnen Group’s websites (www.sonnen.de, www.sonnen.com.au, www.sonnen.eg, www.sonnen.es, www.sonnen.it, www.sonnen.nl, www.sonnen.pl, www.sonnenusa.com, www.sonnen.se etc.), the associated online services, and the Group’s mobile applications (such as the sonnenApp, etc.).
Our efforts are guided by the provisions of the German Act on Strengthening Accessibility (BFSG), the associated statutory ordinance, the EN 301 549 standard, and the Web Content Accessibility Guidelines (WCAG) 2.1 at conformity levels A and AA.
Through our digital platforms, customers can access information about the sonnen Group’s products and services, submit inquiries, and enter into contracts online. This includes, among other things, using the website and the sonnenApp to access information on energy storage solutions, electricity rates, and services; using online services to manage customer accounts, change rates, and update contract details; and using mobile applications to control and monitor energy storage systems and participate in the sonnenCommunity. In addition, free materials such as product information, white papers, and brochures are available for download.
Our digital offerings are designed to be as accessible as possible. Navigation is clearly structured, forms are easy to understand, and operation via keyboard and screen reader is largely possible. We also ensure that contract documents, privacy notices, and terms and conditions are accessible. After completing orders or registrations, a confirmation email is provided in an accessible format.
The services offered by sonnen Holding GmbH largely meet the requirements of the BFSG, as well as the EN 301 549 standard and WCAG 2.1 at conformity levels A and AA. Currently, there are still areas that are not fully accessible. These are being adapted step by step. These include, among other things, alternative text for some images in order and service areas that is still missing, insufficient color contrast on individual pages, limitations in keyboard navigation and screen reader support in certain submenus and mobile applications, incomplete semantic markup in forms, illogical focus order in mobile views, and limited compatibility of certain dynamic content with screen readers.
The sonnen app contains detailed data charts designed to support the analysis of various energy flows within the ecosystem. Although significant efforts have been made to improve the accessibility of these components, the inherent complexity of the graphical data visualizations may result in certain accessibility limitations. A data export feature with numerical data is available. We continuously review and improve these features to better support users with diverse needs.
We are continuously working to address these issues and are committed to continually strengthening and further improving the accessibility of our digital offerings.
The BFSG does not apply to recorded audio and video content published before June 28, 2025; to documents such as PDF files or presentations posted online before that date; or to third-party content not created or funded by sonnen Holding GmbH. Archived content that is not updated after the effective date is also excluded.
This statement was created on August 27, 2025, and updated on July 3, 2026. The evaluation of our digital services was based on an internal review as well as supplementary external tests.
If you encounter any accessibility issues with our offerings or have any questions, please contact us at:
sonnen Holding GmbH
Am Riedbach 1
87499 Wildpoldsried
Email: info@sonnen.de
Phone: +49 (0) 83 04 92 933 400
State Market Surveillance Agency for the Accessibility of Products and Services (MLBF AöR), c/o Ministry of Labor, Social Affairs, Health, and Equality of Saxony-Anhalt, P.O. Box 39 11 55, 39135 Magdeburg. Phone: 0391 567 6970, Email: MLBF@ms.sachsen-anhalt.de